Magical Minds will never share your information with third parties unless required to do so by law or requested (or permitted) by you. The information we collect from you will be used to maintain your services with us and to represent the quality of our work to others, such as inso our online portfolio.
No official/confidential information of Magical Minds or any of our representatives would be provided to any client or any third party in any circumstances.
Any contract signed with Magical Minds for any service(s) or any other service registration testifies the agreement with Magical Minds' Policies and Terms of Services.
The initiation of a web design and development or Social Media Marketing project requires a signed or electronically submitted signup contract, payment of half of the initial web design/development fees for custom website design or the entire setup fee for blogs or templates, plus the client logo or any other element that is required to be used in the design.
Social media marketing, management and SLA(s) are initialized with the signed contract and payment methods, or service barter conditions would be as per the contract terms mentioned in the signed contract.
All time estimates are given for working days only. Any holiday would not be counted in the time estimate of any project. Magical Minds takes pride in handling requests in a timely manner. Starting from the date of the project initiation, Magical Minds will submit an initial mockup to the client within five business days (from the day client has submitted all necessary information such logo and selection of color scheme).
If the client requires modifications to the design or has other elements to mock up, such as Flash animation, the same five business day's guarantee applies on subsequent mockups starting from the time the feedback is given on the previous mockup.
Magical Minds cannot complete a website if the client does not provide content (the text and/or photos to be used in the website) or other required elements (pre-existing logo or account login information, etc.). If Magical Minds is waiting for content or other pieces of information, the client will be notified. If the client fails to handle the requests in a timely manner, the website may be delayed. (Professional writing and photography services are available for a surcharge if the client needs assistance with content development.)
In order to keep projects on track, Magical Minds offers incentives and penalties. If a client provides all content (text & photos) and other required elements within ten business days of project initiation, the client will receive discount off on current project or future services with Magical Minds. Alternatively, if the client has not submitted all content and other required elements within 30 days of project initiation, client will be billed 1000PKR per month for every month the project is delayed.
If the client-driven delays continue, Magical Minds will complete as much of the project as possible without the missing elements. In order to keep all accounts current, Magical Minds may bill for the completed project and add missing elements later at they are received. If more than 60 days from the website design and build has passed, and the client still has not submitted the remaining missing content, Magical Minds reserves the right to consider the project complete in its entirety and bill for all future work.
Magical Minds provides websites' Service Level Agreements (SLA) and Social Media Management of Facebook, Twitter, Google+, Pinterest, and LinkedIn on monthly basis.
Standard Management mentioned in any contract will be done on following method:
· Designing and stamping Time for a single album in 4 working days.
· No Albums will be upload on Sundays (exceptions would be mention in contract and may charges separately)
· No High Resolution posters will be designed for Social Media Management.
· Any Design Work provided by Magical Minds, is property of the Magical Minds and client will not be provided any source of the design work or its concept.
· Facebook Pages maintained under supervision of Magical Minds are monitored round o clock. We request our clients to not to interrupt our methods and posting schedule, or else Magical Minds will not be held responsible for not matching the stated targets on the states time.
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No credentials of any Social Media Acccounts will be provided to any client during the campaign periods.
· No refunds will be made in case client terminates the contract or any of the services.
One-half of the initial website design and development fees are due upon project initiation. Upon project completion, the remaining balance is due in full within five business days. Once the remaining balance is paid in full, the completed website will be moved from the staging server to the client's server so the website will go live. In case, client failed to make final payments within stated time, Magical Minds holds right to terminate or suspend the website.
Payment for monthly services such as SLA and Social Media Management are due by 5th of every month (or else due date mentioned on your invoice bill, according to signing date of contract). Magical Minds charges a late fee of 10% of the total outstanding balance for invoices not paid by the end of the calendar month. Accounts at with unpaid invoices for two months are at risk of termination. Clients experiencing financial hardship should contact Magical Minds (earlier) to discuss payment options.
Payments for all projects cost less or equal to 100,000 PKR must be paid fully in advance, at the time signing contract.
Payments for all projects ranging between 100,001 PKR to 1 Million PKR mustmade in two installments ( 75% upfront, at the time of signing contract and 25% at time of projects being Live for Test Run)
· If client wants to transfer domain name to some other registrar, or if client have sold the business or sold his/her domain name and/or hosting storage, then client will need to complete the Magical Minds' Domain and/or Hosting transfer process.
· Accredited registrars are able to transfer domains and hostings on behalf of their customers. Contact at support@magicalminds.net for accredited list.
· For Domain transfer process or Auth-Info code requires a formal request on company's letterhead from the authorized email ID, stating the Domain Names and purpose of transfer. For Transfer of .pk domains copy of authorized CNIC will be required.
· Transfer Fee of USD 12.88 per Domain name will be applied on .com/.net/.info/.biz Domains, and Transfer Fee of Rs. 2,650 per Domain will be applied on all .pk Domains.
(all prices are excluding of VAT, GST or any other Service Tax)
· Once all formalities has been completed, the transfer will take 24 - 72 hours.
· For Domain transfer all formalities must be completed 60 days prior the expiration.
· For transfer of Hosting Storage from Magical Minds' Servers to another, or from some other servers to Magical Minds' Servers; Magical Minds would not be responsible for any data damage.
If the client changes his/her mind about doing work with Magical Minds during the course of the initial web design or development phase, the client will be responsible for work already completed. Depending on the amount of work completed at the time of cancellation, this may mean receiving a full refund, a partial refund, no refund, or owing additional fees.
For monthly maintenance of social media profiles / pages, client must inform 30 days prior of termination, else the client must pay invoice for the involving month.
There is no refund policy for Domain(s) Reg., Hosting Server(s), Email Server(s), Google Adverts and Facebook Adverts at any time during the service period.
All bundle services offered free with any package would be charged as per standard price plan, in case, services terminated from the client side, before the period of contract.
In order to protect clients from unintentional service interruption, clients wishing to terminate any services must request the service termination in writing, with the particular reasons.
Magical Minds reserves the right to decline to do business with any client for any reason.
Magical Minds reserves the right to change these terms of service at any time for any reason, without any prior notice.